At Framerica, we are committed to providing high-quality products that enhance safety and durability in every household or commercial space. Our stair treads are crafted with precision and are designed to withstand everyday wear and tear, ensuring longevity and reliability.
Warranty Coverage: We stand behind the durability and longevity of our stair treads. Therefore, we offer the following warranty coverage:
Durability Guarantee: Our stair treads are warranted to be free from defects in materials and workmanship under normal use and service for a period of 10 years from the date of purchase.
Longevity Assurance: We guarantee that our stair treads will maintain their structural integrity and performance for the duration of the warranty period under normal conditions of use.
Exclusions: This warranty does not cover damages resulting from:
- Misuse, abuse, or neglect
- Improper installation or maintenance
- Accidents, alterations, or modifications to the product
- Exposure to extreme environmental conditions beyond recommended usage
- Damage caused by pets or other animals
Claim Procedure: If you believe your stair treads are covered under this warranty, please follow these steps to initiate a claim:
- Contact our Customer Service Department at 1.800.372.6422 within the warranty period.
- Provide proof of purchase and a detailed description of the issue.
- Our Customer Service team will assess the claim and provide instructions for return or replacement if applicable.
Remedy: If a defect covered under this warranty is found, Framerica will, at its discretion, either repair the product or replace it with a new or refurbished one. If the product is no longer available, a comparable product will be provided.
Limitation of Liability: In no event shall Framerica be liable for any incidental, consequential, or special damages arising out of or in connection with the use or performance of the stair treads, even if advised of the possibility of such damages.
Legal Rights: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.
Conclusion: At Framerica, we are dedicated to providing exceptional products and customer satisfaction. Our warranty policy underscores our commitment to quality, durability, and ensuring your peace of mind when choosing our stair treads for your home or business.
Framerica Corporation
2 Todd Court
Yaphank, NY 11980
1.800.372.6422